* A Solution For Every Problem - We’re committed to finding solutions for the problems that our clients have so that we can successfully close the transaction.
* Client Empowerment Philosophy - Educate and communicate the real truth about the real estate process, market value and other important information so that you (our client) can clearly understand your options and make the correct decisions for you and your family based on your needs and goals.
* Deliver "Wow You" Service - Our goals are to provide you with the highest level of real estate service in a way that makes the process of buying or selling real estate as simple, straight-forward and as stress free as possible.
Our role in the real estate transaction is to be your real estate consultant. Our responsibilities are to provide you with the best possible information regarding the real estate process and market, advise you regarding your options by providing you with possible solutions, help you implement the option that you have determined to be the best for you and your family and to properly communicate this information in a direct and truthful manner so that you can make the appropriate decision for you and your family.
We are committed to serving the people who have real estate needs in the Santa Clara County, market place. We have found that we can specialize in this area and stay on top of this market so that we can truly service our clients, their families, their friends and associates.
Our goals are to continually add new services for our clients by taking advantage of the latest technology services and general services which impact the buying or selling process in the San Jose, California market. We spend our time servicing YOU, the client. It is very time consuming to deliver high quality, cutting-edge service. We rely on all of our clients to provide us with at least 1 or 2 quality leads/referrals each year so that we can continue to spend our time servicing our existing clients and their referrals.
Even though we are consistently one of the top agents in our market, we prefer to place our attention on provide services to our existing clients and their referrals rather than getting caught up in a "self-centered" advertising war about who sold one more home than the next agent. If our clients didn't help us by providing us with at least 1 or 2 quality leads/referrals each year, we would have to spend the majority of our time prospecting for new clients.
When we asked our clients which way they would like us to service them, it was clearly established that they would prefer to receive a higher level of service AND they would gladly take the time to be our "eyes and ears" in the outside world so that they could provide us with the names and phone numbers of people who had to buy or sell a home. This has turned out to be a win/win for both my clients and myself. Our clients rely on us to be the best and provide the best service for them and their friends so that we can have smoother and stress free transactions. We rely on our clients to help us by providing us with referrals so we don't have to waste time trying to prospect for new clients. It's a great partnership for both of us.
We are proud to be of service to our clients and take pride in doing a great job and "going the extra mile" for our clients. We consider it an honor to be of service to you. We have clients that have referred us 10 to 12 people in the last few years and some who we've personally represented them in 3 or 4 transactions in the last seven or eight years. This is the true measure of success in real estate in our mind. That means that we both have a mutual respect and trust in each other. That's what makes me excited about real estate. When you work with people that have a mutual respect and trust for each other, it is the ultimate compliment that we can pay each other as human beings.
We also believe that everyone should be held accountable for what they say they are going to do and what they do. We expect our clients to live by their words and take 100% responsibility for their actions. We also require that we do what we say we are going to do and hold ourselves accountable for doing so. We also feel real strongly about providing our Five Star Client Service Performance Guaranteed Satisfaction Program so that you, the client, know that there is a penalty that I must pay, if I don't perform to specific "measurable" standards and to your satisfaction. We feel the guarantees are important to you as the client because it let's you know that we sincerely believe in what we do and how we do it. We believe every real estate professional should guarantee the various parts of the entire working relationship with their clients in some form or fashion.
We prefer to work only with people who can appreciate the above philosophy so that we can create a long-term partnership together that is mutually beneficial to each other. If this type of approach makes sense to you and you want to explore the possibility of us working together so that we can help you reach you goals, please contact me via email at Homes@paulconti.com or by phone at 408-691-7700.
We believe in total client satisfaction. We will not argue with you regarding any service performance guarantee requests that you make before you sign your escrow papers, if you have the need to take us up on any our guarantees. We believe in the honor system. If you do make a service performance guarantee request, we would appreciate knowing what we specifically did wrong so that we won't make that error again (please note this is not required...however, we would appreciate any honest feed back so that we can improve). By the way, if you have any positive feedback on how we could have made the process better for you, we would appreciate hearing that feedback even if you're totally satisfied with the process of working together.
* Communications Guarantee
Once a listing has been signed or a Buyer Brokerage agreement has been signed, for each week that we don't communicate with you either via email, telephone or letter, I'll credit you $50 per week at the close of escrow.
* Transaction Guarantee
If you are not happy with my service during the escrow, simply tell me before you sign your closing papers, and we'll pay for your real estate escrow transaction coordination fee (this fee usually ranges between $300 to $500) and we'll credit you an additional $500 for you to use towards your closing costs.
* Easy-Out Listing Agreement
If you are not satisfied with the level or quality of service that we’re providing and there is no pending contract, you can cancel our listing agreement by writing a letter to me stating your desire to do so. There are no strings attached and you have no further obligation.
* Escrow Error Protection Guarantee
If we personally make an error such as if we tell the other agent or client that the satellite dish or other personal property is to be transferred in the sale, when it was not supposed to be included in the sale, we will personally take 100% responsibility for resolving the issue so that you, the client, doesn't have to spend any money or waste any time trying to resolve the issue.
* Pre-Approved Buyer Multiple Offer Guarantee
If we are in a multiple offer situation, and the seller accepts another offer equal to, less than or within $500 of your offer, we'll pay for your real estate escrow transaction coordination fee (this fee usually ranges between $300 to $500) and we'll credit you an additional $500 for you to use towards your closing costs. The reason we put this guarantee in is because we believe that, with my buyer presentation strategies, we can convince the seller to take my client's offer over other offers even if they are equal to or slightly better than the offer that my client wrote.
Please note that we believe in making sure that you are happy with our service and we want you to feel as comfortable as possible. That's why we tried to take some of the risk and stress out of the transaction for you by providing you with some guarantees that should put you at ease and also make you feel comfortable referring your family, friends and associates.
Our goal is to hold up our end of the real estate transaction process so that you feel good about the experience and hopefully, we can take as much of the stress out of the transaction for you. We rely on our clients to provide us with 1 or 2 quality leads/referrals each year and the only way we can count on our clients to continue to provide us with the referrals is to do a great job for you. That's our ultimate goal...SUPERIOR FIVE STAR SERVICE FOR OUR CLIENTS, THEIR FAMILY AND THEIR FRIENDS AND THEIR ASSOCIATES.
To keep you informed about additional strategies, we will send you a complimentary FREE email newsletter, Views and Fun Stuff, periodically.
We'll only send you an email newsletter when we have something to say. My guess is that will probably wind up being somewhere in the range of every 15 to 45 days depending on what is going on.
If at any time you don't want to receive these strategies, tips and news, please tell us to remove your email address from the newsletter and we'll promptly remove your name and email address. I have two purposes in sending you this newsletter.
First, we would like to be a consumer advocate for you, your family, your friends and associates and empower you to understand the types of strategies you and they can use in your next real estate transaction. If you know of someone who is either thinking about selling or buying a home, please take the time to forward this report to them via email or print out a hard copy and send it to them.
Finally, we hope that you see the value of the knowledge and service that The Paul and Ginger Conti Real Estate Team provides. All we ask is that you pick up the phone and call us at 408-691-7700 to set up an appointment to see if we can be of service to you. If you are still committed to working with another real estate agent, if you see a strategy that can help you, please feel free to forward them a copy of my report or newsletter.
Our primary goals for you right now are to let you know that you must PROTECT YOURSELF, YOUR FAMILY, YOUR FRIENDS and YOUR ASSOCIATES. The information provided in this report is just the start of doing that for you. If you are determined to use a real estate agent because they are your friend, part-time or an out-of-area agent, just make sure they can meet the standards of excellence so that your family's finances are not in jeopardy.
What you don't know CAN hurt you? You wouldn't hire just any attorney if you were falsely accused of a crime. You would do some checking. You would make sure they have a pretty good success-track in defending their clients.
Wouldn't you? Real Estate home selling and purchasing is the biggest financial transaction that most people make in their lives. Doesn't it make sense to have the best representation?
If you need additional information about our services and do not want to set up an appointment at this time, We'll provide you with a FREE complimentary seller or buyer package that is a 20-minute explanation of the type of services that we provide. Simply go to your phone and dial 408-691-7700.
Thank you.
Paul and Ginger Conti
- NUMBER1EXPERTS™ 
